Returns inspection with the original order in view.
A return is easier to resolve when the team can compare the request, the shipment, and the item received. SellRDepot keeps inspection work and the order record connected.
A clear path through the task.
- 01
Identify the return
Find the request and confirm its order, product, reason, and current marketplace state.
- 02
Inspect the item
Record condition, discrepancies, and available photo or video evidence after physical receipt.
- 03
Complete the review
Track the decision, disposition, and refund or dispute action with a clear history.
A review process your team can follow
Inspection recordings and return evidence support consistent decisions, but marketplace outcomes remain subject to platform rules, seller permissions, and the facts of each case.
When the details matter.
The returned item differs from the ordered item
The inspector can compare the item received with the original order and record the mismatch with available evidence.
A refund needs review
The team can see the request reason, inspection outcome, and case history before choosing an action permitted by the marketplace.
Common questions
Can an inspection include video?
Recorded inspection evidence can be associated with the return when the recording workflow is configured.
Does SellRDepot decide refund eligibility?
No. Refund decisions must follow the marketplace policy and the evidence in the case.